Terms and Conditions

Last updated: 12 November 2026

These terms apply to use of www.mmlandscapes.co.uk and enquiries made through it. They explain how website information should be used and how terms for a landscaping project are agreed. They do not replace your written quotation, specification or project contract.

1. About us

This website is operated by MM Landscapes, providing landscaping and garden services in Milton Keynes and the surrounding areas of South East England.

Contact address: 4 Lancastria Lane, Brooklands, Milton Keynes, MK10 7FE, United Kingdom.
Email: info@mmlandscapes.co.uk

2. Using our website

You may use our website lawfully to learn about our services, view examples and contact us. You must not attempt unauthorised access, introduce malicious code, interfere with the website or submit unlawful, misleading or infringing material. If you do not agree to these website terms, please stop using the website.

3. Information, photographs and enquiries

The website describes landscaping services such as garden renovation, patios, paving and driveways, fencing, decking, artificial turf, garden lighting, planters and landscape design. Examples, photographs and descriptions illustrate possible work; suitability for your property depends on a site-specific assessment and the agreed specification.

Natural materials, planting, colours and finishes may vary, and screen displays can affect appearance. This does not allow us to depart from an agreed specification or description that forms part of your contract. Guides and blog articles provide general ideas and do not replace an assessment of drainage, ground conditions, structural requirements or other site-specific factors.

Sending an enquiry, requesting a quote or receiving an automated acknowledgement does not by itself create a project contract or reserve a start date.

4. Quotations and project agreements

The agreed scope, site details, materials, specifications, price, applicable VAT treatment, payment arrangements, timings and responsibilities will be set out in your project documents. A project becomes binding when accepted in accordance with those documents.

Any deposit, staged payments, quotation expiry, warranty or maintenance commitment must be expressly agreed. These website terms do not impose a standard deposit or payment schedule. Changes to scope, price or specification should be agreed before the changed work is carried out, except where the law otherwise permits.

5. Site assessment, approvals and access

Please provide accurate information about the project and tell us about known access restrictions, underground services, drainage issues, boundaries and other conditions relevant to the work. Any necessary surveys, permissions, approvals and responsibilities for obtaining them will be addressed in the project agreement.

We remain responsible for assessments and work we undertake and for exercising reasonable care and skill. We do not transfer our professional responsibilities to you simply because you provide site information. Where drawings, layouts or materials require your approval, the approval process and consequences of requested changes will be explained.

Safe access, parking, working areas, utilities and preparation requirements will be agreed as appropriate. Do not assume that an initial discussion or website photograph is the final project specification.

6. Timing, weather and unexpected conditions

Outdoor work may be affected by unsafe weather, ground conditions, supply delays or hidden issues discovered during the project. Estimated dates and any binding completion commitments will be identified in your project documents.

If circumstances affect the agreed work, we will explain the issue and discuss any necessary changes to timing, cost or scope. These terms do not give us an unrestricted right to delay work or charge additional amounts, and do not remove remedies available under consumer law.

7. Cancellation and consumer rights

Consumers may have statutory cancellation rights when a contract is agreed at a distance or away from our business premises, for example at their home. Where applicable, the cancellation period is generally 14 days; its starting point and any exceptions depend on the type of contract. We will provide the required information and cancellation form separately where the law requires this.

If you want services to begin during an applicable cancellation period, we will obtain the express request and acknowledgements required by law. Any amount payable after cancellation, or loss of a cancellation right following full performance, depends on the legal conditions being met. We do not assume that landscaping work or specially sourced materials automatically remove cancellation rights.

Nothing in these terms excludes your statutory rights. Services must be provided with reasonable care and skill, and any goods supplied must meet applicable legal standards.

8. Care and maintenance

Any agreed aftercare instructions, maintenance responsibilities or guarantees will be supplied for the relevant work. Planting, timber, paving, decking and other outdoor materials may need regular care and can change over time. Product-specific characteristics and maintenance requirements will be explained where relevant. These statements do not limit responsibility for defective goods or work.

9. Website content and submitted material

Website text, branding, designs and photographs belong to us or are used with permission. You may view and print reasonable extracts for personal, non-commercial use. Other copying or commercial use requires permission from the relevant rights holder.

When you send photographs, plans or other material, you must have the right to share them. We may use them to assess and manage your enquiry or project. Sending material does not automatically authorise us to publish identifiable photographs of you or your property for marketing; any such use will be addressed separately.

10. Privacy and advertising choices

Our Privacy Policy explains how personal information is handled, including website analytics and Meta Pixel. Agreeing to these terms or making an enquiry does not constitute consent to advertising cookies or personalised advertising.

11. Availability, external websites and liability

We take reasonable steps to keep the website accurate and available, but access may be interrupted for maintenance or other reasons. External links are provided for convenience; the operators of those websites are responsible for their own content and practices.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited. Nothing removes a consumer's statutory rights. Any limitation agreed for an individual project must be lawful and set out in its contract; these website terms do not impose a blanket exclusion for poor workmanship or damage we cause.

12. Complaints

Please contact info@mmlandscapes.co.uk or write to the address above, explaining your concern and providing relevant project details. We will investigate and discuss an appropriate response. This does not prevent you from exercising legal rights or using available dispute-resolution procedures.

13. Changes and applicable law

We may update these website terms, with the revised date shown above. Changes to website terms do not automatically alter an existing project contract.

These terms are governed by the law of England and Wales. Courts of England and Wales have jurisdiction, subject to any mandatory consumer protections and rights to bring proceedings in another court available under applicable law.