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Privacy Policy

Last updated: 12 November 2026

This policy explains how MM Landscapes collects and uses personal information when you visit www.mmlandscapes.co.uk, contact us, request a quotation or use our landscaping and garden services in Milton Keynes and the surrounding areas of South East England.

1. Who we are and how to contact us

MM Landscapes is responsible for the personal information described in this policy.

Contact address: 4 Lancastria Lane, Brooklands, Milton Keynes, MK10 7FE, United Kingdom.
Email: info@mmlandscapes.co.uk
Website: www.mmlandscapes.co.uk

Please use these details for privacy questions, complaints or requests to exercise your data protection rights.

2. Information we collect

You may give us your name, email address, telephone number, property or project address, preferred contact arrangements, project requirements, budget, photographs, measurements, plans and correspondence. If you become a customer, we also process information needed for quotations, scheduling, contracts, invoices, payments, carrying out work and aftercare.

Website information may include your IP address, browser and device details, pages viewed, referring website, visit times, consent preferences and interactions with the website. Analytics and advertising technologies may also collect cookie identifiers and event information, subject to applicable consent requirements. Please do not include sensitive personal information or unnecessary information about other people in enquiries, photographs or uploads.

3. Why we use information

We use personal information for the following purposes and lawful bases:

  • Enquiries and quotations: responding to you, discussing your requirements and arranging a site visit, to take steps at your request before entering into a contract.

  • Agreed projects: planning and delivering services, communicating about the work, invoicing and providing aftercare, to perform our contract with you.

  • Business administration and security: maintaining appropriate records, protecting our systems and managing complaints or disputes, based on our legitimate interests, balanced against your rights.

  • Legal requirements: meeting applicable accounting, tax and other legal obligations.

  • Analytics and advertising: understanding website use, measuring advertising and remarketing, based on consent where required.

  • Direct marketing: consent, or a permitted existing-customer exception where all relevant conditions are met. You can opt out at any time. An enquiry does not automatically subscribe you to marketing.

Without information necessary for a quotation or contract, we may be unable to assess or carry out your project. You do not need to agree to personalised advertising to contact us.

4. Cookies and similar technologies

Our website is hosted on Wix. Cookies and similar technologies may support security, website operation, consent preferences, analytics and advertising. Technologies strictly necessary for a service you request can operate without consent; other technologies require consent unless a legal exception applies.

Advertising tracking requires your prior consent. Continuing to browse, submitting an enquiry or accepting website terms does not provide that consent. You can refuse optional technologies and withdraw consent. Where a cookie preferences control is provided on the website, use it to review your choices; you can also contact us for help. Browser settings allow you to block or delete cookies, although this does not replace the website's responsibility to obtain consent where required.

Depending on active settings and your choices, technologies can include Wix security and session cookies, Google Analytics identifiers such as _ga, and Meta advertising identifiers such as _fbp or _fbc. These are examples, not an exhaustive cookie inventory. Names, purposes and lifetimes depend on the current configuration. Withdrawal of consent applies to future consent-based processing and does not make earlier lawful processing unlawful.

5. Meta Pixel and advertising

We use Meta Pixel to measure website activity associated with advertising and create audiences for relevant adverts on Facebook and Instagram. This may include showing adverts to people who previously visited our website, including visitors who arrived through a search engine or another source.

Subject to your consent and active settings, Meta may receive pages and URLs visited, event types and times, browser and device details, IP addresses, cookie and click identifiers, and interactions such as page views or enquiry events. We do not intentionally send enquiry message content, garden photographs, plans or sensitive personal information to Meta for advertising.

Meta may match website events to information it holds about you and use that information for advertising and measurement under its own policies. We receive advertising reports; this does not give us access to your personal Facebook or Instagram profile. Where Meta's applicable joint-controller arrangements cover collection and transmission of event data, responsibilities are explained in the Meta Controller Addendum.

You can withdraw consent for future advertising tracking through the website's available consent controls or contact us for assistance. Meta also provides its own controls: Meta Privacy Policy, Meta Cookies Policy and Meta Ad Preferences. You may still see adverts based on other information or non-personalised advertising.

6. Google Analytics

We use Google Analytics to understand website visits and interactions, including how visitors find and use our pages. Depending on settings and your consent choices, Google may process device and browser information, pages viewed, visit times, referral information and online identifiers. Optional analytics tracking is subject to consent where required.

See Google Privacy Policy and How Google uses information from sites or apps that use its services.

7. Who receives your information

Where necessary for the purposes described here, recipients may include Wix and its service providers for hosting and website forms; email, IT and administration providers; professional advisers and insurers; and suppliers or subcontractors involved in your project. We may disclose information to authorities when legally required or where necessary to establish, exercise or defend legal claims.

Relevant website information may be shared with Google and Meta as explained above. We limit project information disclosed to contractors to what is needed for their work. Providers may act on our instructions or have their own legal responsibilities. We do not sell customer contact lists. See Wix Privacy Policy.

8. International transfers

Some service providers, including Wix, Google and Meta, may process information outside the United Kingdom. Where a restricted transfer takes place, applicable data protection safeguards are required. These can include UK adequacy regulations or approved contractual protections, such as the UK International Data Transfer Agreement or UK Addendum to relevant standard contractual clauses. Contact us for details of safeguards relevant to your information.

9. How long we keep information

We keep information for no longer than necessary for its purpose. For enquiries that do not lead to work, we consider the time needed to answer and follow up your request before reviewing deletion. Customer records may be kept for project delivery, aftercare, warranty administration and relevant legal claim periods. Accounting and tax records are retained for the applicable statutory period.

Consent and opt-out records may be retained as needed to demonstrate and respect your preferences. Cookie and advertising event retention depends on the tool, settings and provider policies. An advertising audience membership period is not the same as the retention period for all underlying information. Contact us for the period or criteria applying to a particular record.

10. Your rights

Depending on the circumstances, you may request access to, correction or deletion of your personal information, restriction of its use, or transfer of information in a portable format. You may object to processing based on legitimate interests and object to direct marketing at any time. You may withdraw consent where we rely on it.

Contact info@mmlandscapes.co.uk to make a request. We may ask for proportionate information to verify your identity. We normally respond within one month, subject to applicable legal rules and permitted extensions. If a right is limited in your circumstances, we will explain why.

You may complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint/. We welcome the opportunity to investigate concerns, but you do not have to complain to us before contacting the ICO.

11. Security, children and external links

We use appropriate technical and organisational measures to protect personal information. No website or transmission over the internet can be guaranteed completely secure. Our website and services are intended for adults arranging landscaping projects; we do not knowingly seek children's information for marketing.

Advertising platforms may use automated matching and profiling to select adverts. We do not use this website to make solely automated decisions about you that produce legal or similarly significant effects. External websites and social platforms have their own privacy policies.

12. Changes to this policy

We may update this policy when our services, technologies or legal obligations change. The date above identifies this version. We will explain material changes appropriately and obtain fresh consent where required.

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